Question 1

How quickly can you respond to a heating emergency?

Accepted Answer

We pride ourselves on fast response times. Our average response time is 60-90 minutes across Metro Vancouver. We're available 24/7, including holidays and weekends, so you never have to wait long in the cold.

Question 2

Do you charge extra for emergency service?

Accepted Answer

We believe in transparent, upfront pricing. While emergency service rates may apply for after-hours calls, we'll always inform you of the cost before dispatching a technician. There are no hidden fees or surprise charges.

Question 3

What brands of heating systems do you service?

Accepted Answer

We service all major heating system brands including Carrier, Lennox, Trane, Goodman, Rheem, York, American Standard, Bryant, Navien, Rinnai, Mitsubishi, Daikin, and many more. Our technicians are factory-trained and certified to work on all makes and models.

Question 4

Are your technicians licensed and insured?

Accepted Answer

Yes, all our technicians are fully licensed, insured, and bonded. They undergo regular training and certification to stay current with the latest heating technology and safety standards. You can trust that your home and heating system are in expert hands.

Question 5

What areas do you service in Metro Vancouver?

Accepted Answer

We service all of Metro Vancouver including Vancouver, Burnaby, Surrey, Richmond, Coquitlam, New Westminster, North Vancouver, West Vancouver, Delta, Langley, Maple Ridge, and surrounding areas. If you're in the Lower Mainland, we can help.

Question 6

Do you offer warranties on your repairs?

Accepted Answer

Yes, all our repairs come with a comprehensive warranty on both parts and labor. We stand behind our work and use only high-quality, genuine replacement parts. We also ensure that manufacturer warranties remain valid on your equipment.

Question 7

What should I do if my furnace stops working?

Accepted Answer

First, check your thermostat settings and ensure it's set to heat mode. Check your circuit breaker to make sure power is reaching the furnace. If these basic checks don't resolve the issue, call us immediately at 778-909-5731. Don't attempt to repair the furnace yourself as this can be dangerous and may void your warranty.

Question 8

How often should I have my heating system serviced?

Accepted Answer

We recommend annual maintenance for all heating systems, ideally before the heating season begins in fall. Regular maintenance prevents breakdowns, improves efficiency, extends equipment life, and ensures safe operation. It's much more cost-effective than emergency repairs.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, cash, and e-transfers. We also offer financing options for larger repairs or system replacements. Payment is due upon completion of service.

Question 10

Can you help with heat pump issues?

Accepted Answer

We're certified to service all types of heat pumps including air-source, ground-source, and ductless mini-split systems. Whether your heat pump isn't heating, has frozen coils, or is making strange noises, we can diagnose and repair the issue quickly.

Question 11

What if my boiler is leaking?

Accepted Answer

A leaking boiler requires immediate attention. Turn off your boiler if it's safe to do so and call us right away at 778-909-5731. Leaks can cause water damage and indicate serious problems like pressure issues, corrosion, or seal failures. Our technicians will identify the source and repair it promptly.

Question 12

Do you provide same-day service?

Accepted Answer

Yes, we provide same-day emergency service 24/7. When you call, we'll dispatch a technician to your location as quickly as possible, typically within 60-90 minutes. We understand that heating emergencies can't wait, especially during cold weather.

Question 13

What's included in a heating system inspection?

Accepted Answer

Our comprehensive inspection includes checking all system components, testing safety controls, inspecting the heat exchanger, cleaning burners, checking gas pressure, testing thermostat operation, inspecting electrical connections, measuring airflow, and providing a detailed report with recommendations.

Question 14

Can you replace my old furnace?

Accepted Answer

Yes, we offer complete furnace replacement services. If your furnace is beyond repair or it's more cost-effective to replace it, we'll help you select the right system for your home and budget. We install all major brands and ensure proper sizing and installation for optimal efficiency.

Question 15

What causes a furnace to make loud noises?

Accepted Answer

Loud noises can indicate various issues: banging may suggest delayed ignition, squealing often means belt problems, rattling could be loose components, and rumbling might indicate burner issues. Any unusual noise warrants professional inspection to prevent further damage and ensure safe operation.

Question 16

Is it normal for my heat pump to ice up in winter?

Accepted Answer

Some frost on the outdoor unit is normal, and heat pumps have defrost cycles to handle this. However, excessive ice buildup indicates a problem such as low refrigerant, airflow issues, or a malfunctioning defrost cycle. If you notice heavy ice accumulation, call us for service.

Question 17

How long does a typical repair take?

Accepted Answer

Most repairs can be completed in 1-3 hours, depending on the issue and parts availability. Our technicians carry a wide range of common parts in their fully-stocked vans, which allows us to complete most repairs on the first visit. We'll provide an estimated timeframe after diagnosing the problem.

Question 18

What's the lifespan of a furnace or boiler?

Accepted Answer

With proper maintenance, furnaces typically last 15-20 years, while boilers can last 15-30 years. Heat pumps generally last 10-15 years. If your system is approaching these ages and requiring frequent repairs, replacement may be more cost-effective than continued repairs.

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